Effective date: August 17, 2026
Last updated: August 17, 2026
These Terms & Conditions (“Terms”) govern your access to and use of https://www.grit-it.co, including any purchases, customer accounts, content, features, and services offered through the website by The GRIT-IT! Company, a DBA of RDL Designs, Inc. (“GRIT-IT!,” “we,” “us,” or “our”).
By accessing or using our website, creating an account, or purchasing a product, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the website or purchase products through it.
You must be at least 18 years old, or the age of legal majority where you live, to make a purchase. If you use the website on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use this website for lawful personal or internal business purposes in accordance with these Terms.
You may not:
We may suspend or block access to the website if we reasonably believe these Terms have been violated or that an activity threatens our website, customers, business, or service providers.
You may be permitted to create a customer account to manage orders, addresses, preferences, and other website features. You agree to provide current, complete, and accurate information and to update it when necessary.
You are responsible for:
You may not create an account using false information, impersonate another person or business, transfer your account to another party, or use another person’s account without authorization.
We may suspend, restrict, or terminate an account if information is inaccurate, if the account is used fraudulently or unlawfully, if these Terms are violated, or if necessary to protect GRIT-IT!, our customers, or our service providers.
We make reasonable efforts to display product descriptions, ingredients, sizes, packaging, photographs, colors, prices, and availability accurately. However, website content may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.
Product appearance, color, texture, consistency, packaging, labeling, pumps, caps, or other components may vary slightly from website images due to lighting, screen settings, manufacturing tolerances, supplier changes, or product improvements. These minor variations do not necessarily indicate a defect.
We reserve the right, without prior notice, to:
All products are offered subject to availability. Placement of a product in your cart does not reserve inventory or guarantee that the product will remain available at checkout.
By placing an order, you represent that all billing, shipping, payment, and contact information you provide is complete and accurate and that you are authorized to use the selected payment method.
An automated order confirmation only acknowledges that we received your order. It does not constitute final acceptance of the order or create an obligation for us to fulfill it. We may accept, decline, limit, place on hold, or cancel an order before shipment for reasons including:
If we cancel an order after payment has been authorized or collected, we will void the authorization or issue a refund for the canceled portion to the original payment method. Timing for the credit to appear is controlled by the payment provider or financial institution.
We may limit quantities purchased per person, household, account, payment method, billing address, shipping address, business, or order. Separate orders may be combined or treated as a single order when they appear related.
Unless otherwise stated, prices displayed on the website are in U.S. dollars and do not include applicable sales tax, shipping charges, handling charges, or other fees. Any applicable charges will be displayed during checkout before you submit your order.
Payments are processed through WooPayments and its payment-processing partners. By submitting an order, you authorize us and our payment providers to charge the total order amount to your selected payment method and to perform fraud-prevention, authorization, and verification checks.
You are responsible for all applicable taxes, shipping costs, and charges associated with your purchase. If a payment is declined, reversed, disputed, unauthorized, or otherwise incomplete, we may suspend or cancel the order and seek payment of amounts lawfully owed.
We reserve the right to correct pricing or calculation errors even after an order is submitted. If the correct price is higher than the displayed price, we may contact you for approval or cancel the affected item or order and issue any appropriate refund.
Promotional codes, discounts, and special offers:
We currently ship to addresses within the United States. Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout and may vary based on destination, product size, order value, and carrier availability.
Orders are typically processed within 1–2 business days. Processing and delivery dates are estimates only and are not guaranteed. Weekends, holidays, severe weather, carrier disruptions, high order volume, supply interruptions, incorrect addresses, and other circumstances beyond our reasonable control may cause delays.
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, additional carrier charges, or losses caused by an incorrect, incomplete, outdated, or inaccessible address supplied by you. Additional shipping charges may apply if an order must be redirected or reshipped.
Tracking information will normally be emailed after shipment. Tracking updates are provided by the carrier and may not appear immediately.
Risk of loss and title to purchased products pass to you upon delivery to the shipping address provided with the order, except where applicable law requires otherwise. If tracking shows delivery but you cannot locate the package, promptly check the delivery area, household members, neighbors, property management, and the carrier. We may assist with a carrier inquiry, but we are not responsible for theft, loss, or damage occurring after confirmed delivery.
If a shipment is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, we may deduct original shipping, return shipping, and reshipping costs from any refund or require payment of additional shipping charges, to the extent permitted by law.
Order changes and cancellations: If your order has not yet shipped, we will make reasonable efforts to accommodate a requested change or cancellation. You must contact us as soon as possible after ordering. Changes and cancellations are not guaranteed because order processing may begin immediately. Once an order has shipped, it cannot be changed or canceled.
All sales are final: Due to the nature of our personal-care products and for safety, hygiene, and quality-control reasons, all sales are final except for approved claims involving shipping damage, defective products, missing items, incorrect products, or where otherwise required by law. We do not accept returns or exchanges because you changed your mind, ordered the wrong product, size, or quantity, no longer need the product, dislike the fragrance or texture, or experienced a normal variation in product appearance or packaging.
Claim deadlines:
Your claim must include:
Please retain the affected product, container, shipping box, and original packaging until we complete our review. Failure to report the issue within the applicable deadline, provide adequate documentation, or retain the requested items may result in denial of the claim.
If we approve a claim, our obligation and your exclusive remedy will be, at our option and subject to applicable law, replacement of the affected product, a refund of the affected product’s purchase price to the original payment method, or another appropriate resolution. Original shipping and handling charges are nonrefundable unless otherwise required by law. We may require the affected product to be returned or made available to the shipping carrier.
Products purchased from a third-party retailer are governed by that retailer’s return and refund policy. We cannot issue refunds for transactions we did not process directly.
This section should be read together with our Return Policy. Nothing in these Terms limits rights or remedies that cannot legally be waived.
GRIT-IT! is a heavy-duty pumice hand cleaner intended for external cleansing use on hands. You agree to read and follow all directions, warnings, ingredient information, and other instructions appearing on the product label, packaging, and website.
For best results, dampen hands, apply a small amount, scrub thoroughly, and rinse well with warm water. Repeat only as needed.
You are responsible for using the product safely and appropriately. In particular:
GRIT-IT! is a hand-cleaning product. It is not a medical treatment, disinfectant, sanitizer, protective barrier, or substitute for gloves, safety equipment, medical care, decontamination procedures, or instructions supplied by the manufacturer of a substance you are handling.
Cleaning results may vary depending on the contaminant, amount used, length of contact, water conditions, application method, and individual circumstances. We do not guarantee removal of every substance or suitability for every person, material, task, or workplace.
Wholesale pricing, bulk purchasing, distributor arrangements, private-label services, and custom manufacturing opportunities are available only to qualified and approved businesses.
Submitting a wholesale inquiry or application does not guarantee approval, pricing, credit terms, product availability, territory protection, exclusivity, or any business relationship. We may approve, reject, suspend, or terminate wholesale access at our discretion, subject to applicable law and any separate written agreement.
Wholesale and commercial orders may be subject to:
If a separate written agreement applies to a wholesale, private-label, custom manufacturing, or other commercial transaction, that agreement controls to the extent it conflicts with these Terms.
Unless we authorize it in writing, purchasing products through the retail website does not grant permission to resell, relabel, repackage, modify, export, distribute, or market GRIT-IT! products as your own. You may not remove, obscure, alter, or replace product labels, lot codes, warnings, trademarks, or other identifying information.
All content and materials available through the website—including the GRIT-IT! name and branding, logos, slogans, product names, product descriptions, formulas as disclosed, packaging designs, photographs, graphics, videos, text, icons, page layouts, website design, software, and other content—are owned by or licensed to The GRIT-IT! Company and are protected by copyright, trademark, trade-dress, and other intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the website for lawful personal or internal business purposes. This license does not transfer ownership of any intellectual property.
Without our prior written permission, you may not:
All rights not expressly granted in these Terms are reserved. Unauthorized use may result in suspension of access and enforcement of our legal rights.
If you submit a product review, testimonial, photograph, video, comment, suggestion, idea, feedback, or other content to us or through the website (“User Content”), you represent that:
You retain ownership of your User Content. However, by submitting it, you grant us a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, display, distribute, and create derivative works from that content in connection with our business, products, website, advertising, and marketing, in any media, subject to applicable law.
You grant us permission to use the name, username, business name, image, likeness, and other identifying information submitted with the User Content, unless prohibited by law or otherwise agreed in writing.
We are not obligated to publish, maintain, compensate, or respond to User Content. We may monitor, reject, edit, remove, or disable content that violates these Terms, applicable law, or our standards. We do not guarantee the accuracy of reviews or statements submitted by customers or other third parties.
General product ideas, suggestions, or feedback may be used by us without restriction or compensation, provided we do not use confidential information in violation of a separate written agreement.
Our website may use, integrate with, or link to third-party services, including WooPayments, payment processors, shipping carriers, analytics providers, social-media platforms, hosting providers, and other websites or applications.
Third-party services are operated independently and may be governed by their own terms, privacy policies, fees, availability, and security practices. We do not control and are not responsible for:
A link or integration does not imply that we endorse, control, sponsor, or guarantee the third party. You use third-party services at your own risk and should review their applicable terms and policies.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, WEBSITE CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.
We do not warrant that:
Any express product warranty applies only if it is specifically stated in writing by us. Oral statements, website content, advertising, customer reviews, or communications do not create a warranty unless expressly identified by us as a warranty.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the maximum extent permitted by law. Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be waived.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE GRIT-IT! COMPANY, RDL DESIGNS, INC., AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATED TO:
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO A PARTICULAR ORDER OR PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM.
If a claim does not arise from a particular order or product, our total aggregate liability will not exceed the greater of the amount you paid to us during the 12 months preceding the event giving rise to the claim or $100.
These limitations apply regardless of the legal theory asserted and even if we were advised that damages were possible or a limited remedy fails of its essential purpose.
Nothing in these Terms limits or excludes liability for gross negligence, willful misconduct, fraud, personal injury, statutory product liability, or any other liability that cannot legally be limited or excluded. Some jurisdictions do not permit certain limitations, so portions of this section may not apply to you.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless The GRIT-IT! Company, RDL Designs, Inc., and their respective officers, directors, employees, contractors, affiliates, licensors, suppliers, and service providers from claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
We reserve the right, at your expense and where permitted by law, to assume exclusive control of the defense and settlement of a matter subject to indemnification. You agree to cooperate reasonably with the defense and may not settle a claim in a way that imposes liability, obligations, admissions, or restrictions on us without our prior written consent.
This section does not require a consumer to indemnify us for our own negligence, willful misconduct, violation of law, or other conduct for which indemnification cannot legally be required.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
Informal dispute resolution: Before beginning arbitration or filing a lawsuit, the party asserting a dispute must send the other party a written notice describing the dispute, the supporting facts, and the requested relief. Notices to us must be emailed to legal@grit-it.co with “Notice of Dispute” in the subject line. The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of the notice.
Agreement to arbitrate: Except for the exclusions stated below, any dispute, claim, or controversy arising out of or relating to these Terms, the website, an account, a purchase, a product, advertising, communications, or the relationship between you and us will be resolved exclusively through final and binding individual arbitration rather than in court.
This arbitration agreement is governed by the Federal Arbitration Act and involves interstate commerce. Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, as modified by these Terms. Information about AAA and its rules is available at https://www.adr.org.
The arbitration may be conducted by telephone, video conference, written submissions, or in person as permitted by the applicable rules. If an in-person hearing is required, it will take place in a location reasonably convenient for the consumer unless the parties agree otherwise. The arbitrator may award the same individual remedies that a court could award under applicable law, but only to the extent necessary to resolve the individual claim.
Arbitration fees will be allocated according to the applicable AAA rules. We will not seek attorneys’ fees or arbitration costs from a consumer unless the arbitrator determines that the claim was frivolous or brought for an improper purpose, or unless applicable law expressly allows such recovery.
Exceptions: Either party may bring an eligible individual action in small-claims court. Either party may also seek temporary or preliminary injunctive relief in court to prevent actual or threatened infringement, misuse, or misappropriation of intellectual-property rights while arbitration is pending. Nothing in this section prevents a consumer from seeking public injunctive relief in court where applicable law prohibits waiver of that right or from reporting a matter to a government agency.
Class-action waiver: YOU AND THE GRIT-IT! COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, OR REPRESENTATIVE ACTION. Unless both parties agree in writing, an arbitrator may not combine claims from different persons or preside over any class, collective, consolidated, coordinated, or representative proceeding.
Jury-trial waiver: To the fullest extent permitted by law, you and The GRIT-IT! Company waive the right to a trial by jury for disputes covered by this arbitration agreement.
Right to opt out: You may opt out of this arbitration agreement by emailing legal@grit-it.co within 30 calendar days after the date you first accept these Terms. Your opt-out notice must include your full name, mailing address, email address associated with your account or order, and a clear statement that you wish to opt out of the arbitration agreement in the GRIT-IT! Terms & Conditions. Opting out will not affect the remaining provisions of these Terms or your ability to purchase products.
Severability: If a court determines that a portion of this arbitration section cannot be enforced as to a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable claims are resolved. If the class-action waiver is found unenforceable for a particular class or representative claim, that claim must proceed in court and not arbitration.
This arbitration section survives termination of these Terms, closure of an account, and completion or cancellation of a purchase.
These Terms and any dispute not subject to arbitration are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement.
For any dispute permitted to proceed in court and not eligible for small-claims court, you and The GRIT-IT! Company consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.
If you are a consumer residing in a jurisdiction whose law does not permit the choice of California law or venue to override mandatory consumer protections, you retain those non-waivable protections and may have the right to bring a claim in another legally required venue.
We may suspend, restrict, or terminate your access to the website, customer account, promotions, or services, with or without prior notice, if we reasonably believe that:
You may stop using the website at any time and may request closure of your customer account, subject to retention of records required for orders, disputes, fraud prevention, tax, accounting, and legal compliance.
Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should survive—including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, arbitration, governing law, and dispute provisions—will remain effective.
We may revise these Terms periodically to reflect changes to our website, products, services, business practices, service providers, or applicable laws.
Updated Terms will be posted on this page with a revised “Last updated” date. Changes become effective when posted unless a later effective date is stated. If a change is material or if required by law, we may provide additional notice through the website, by email, or through another appropriate method.
Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires additional consent. Changes will not retroactively alter the terms governing an order already accepted unless required by law or agreed by both parties.
Entire agreement: These Terms, together with our Privacy Policy, Return Policy, and any additional terms presented with a product, promotion, wholesale arrangement, or service, constitute the entire agreement between you and us regarding the applicable subject matter.
Severability: If any provision is found invalid, unlawful, or unenforceable, it will be enforced to the maximum extent permitted or modified as necessary, and the remaining provisions will remain effective.
No waiver: Our failure or delay in enforcing a provision does not waive our right to enforce it later. A waiver is effective only if made in writing by an authorized representative.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or transfer to an affiliate.
Headings: Section headings are provided for convenience and do not affect interpretation.
If you have questions about these Terms & Conditions, an order, or a legal notice, please contact us:
The GRIT-IT! Company
A DBA of RDL Designs, Inc.
Website: https://www.grit-it.co
Legal email: legal@grit-it.co
Notices concerning arbitration or legal disputes must follow the notice requirements stated in the Binding Arbitration and Class-Action Waiver section.
