PRIVACY POLICY


Effective date: August 17, 2026
Last updated: August 17, 2026

Your privacy is important to us. This Privacy Policy explains how The GRIT-IT! Company, a DBA of RDL Designs, Inc. (“GRIT-IT!,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit https://www.grit-it.co, create an account, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

Personal information means information that identifies, relates to, describes, or could reasonably be linked with you or your household. This may include your name, contact information, account details, order history, payment-related information, device information, and information about how you use our website.

Our website may contain links to websites or services operated by third parties. Those third parties maintain their own privacy practices and policies. This Privacy Policy does not apply to your activities after you leave our website.

INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information collected automatically when you use our website, and limited information received from service providers that help us operate our business.

Information you provide may include:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Account information, such as your username, password, account preferences, and saved addresses.
  • Order information, including products purchased, order history, transaction details, delivery instructions, returns, and customer-service requests.
  • Payment-related information. Payments are processed through WooPayments and its payment-processing partners. We generally do not directly store your complete payment-card number or security code.
  • Communications, including information you provide when contacting us, submitting a form, requesting support, or communicating with us through email or social media.
  • Marketing information, such as your email address and communication preferences when you subscribe to product news, promotions, or other updates.
  • Wholesale information, such as your company name, website, business type, anticipated order volume, business address, and any information included with a wholesale inquiry.

Information collected automatically may include:

  • Your Internet Protocol (IP) address, browser type, device type, operating system, and general location derived from your IP address.
  • Pages viewed, links clicked, referring pages, time spent on the website, and dates and times of visits.
  • Cookie identifiers, shopping-cart activity, checkout activity, and account-login information.
  • Technical information about website errors, performance, security events, and suspected fraudulent activity.

We may combine information you provide with automatically collected information and information supplied by trusted service providers where permitted by law.

HOW WE COLLECT AND USE INFORMATION

We may collect personal information when you:

  • Visit or browse our website.
  • Create, access, or manage a customer account.
  • Add products to your cart or place an order.
  • Request customer, product, shipping, or returns support.
  • Submit a contact or wholesale inquiry.
  • Subscribe to promotional emails or other communications.
  • Interact with us through social media or mention GRIT-IT! publicly.
  • Participate in a promotion, survey, giveaway, or similar activity.

We may use personal information to:

  • Operate, maintain, secure, and improve our website.
  • Create and manage customer accounts.
  • Process payments and complete transactions.
  • Pack, ship, deliver, and track orders.
  • Provide customer service and respond to questions or requests.
  • Evaluate and respond to wholesale inquiries.
  • Send transactional messages, including account, order, shipping, and service notifications.
  • Send promotional communications when you have subscribed or when otherwise permitted by law.
  • Personalize website content and understand how visitors use our website.
  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other harmful activity.
  • Maintain business, tax, accounting, and transaction records.
  • Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
  • Protect our rights, property, customers, employees, and others.

We only collect and use personal information when we have a legitimate business or legal reason to do so and limit our use to what is reasonably necessary for those purposes.

COOKIES AND TRACKING TECHNOLOGIES

We may collect personal information when you:

  • Visit or browse our website.
  • Create, access, or manage a customer account.
  • Add products to your cart or place an order.
  • Request customer, product, shipping, or returns support.
  • Submit a contact or wholesale inquiry.
  • Subscribe to promotional emails or other communications.
  • Interact with us through social media or mention GRIT-IT! publicly.
  • Participate in a promotion, survey, giveaway, or similar activity.

We may use personal information to:

  • Operate, maintain, secure, and improve our website.
  • Create and manage customer accounts.
  • Process payments and complete transactions.
  • Pack, ship, deliver, and track orders.
  • Provide customer service and respond to questions or requests.
  • Evaluate and respond to wholesale inquiries.
  • Send transactional messages, including account, order, shipping, and service notifications.
  • Send promotional communications when you have subscribed or when otherwise permitted by law.
  • Personalize website content and understand how visitors use our website.
  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other harmful activity.
  • Maintain business, tax, accounting, and transaction records.
  • Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
  • Protect our rights, property, customers, employees, and others.

We only collect and use personal information when we have a legitimate business or legal reason to do so and limit our use to what is reasonably necessary for those purposes.

HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, fulfill orders, protect our website, or comply with the law. These parties may include:

  • Website and e-commerce providers, including WordPress, WooCommerce, website-hosting providers, database providers, email-delivery services, and technical-support providers.
  • Payment processors. We use WooPayments, which works with payment-processing partners, including Stripe, to process payments, prevent fraud, manage disputes, and complete transactions.
  • Shipping and fulfillment providers, including postal services, delivery carriers, fulfillment partners, and shipping-software providers that need order and address information to deliver purchases.
  • Analytics and advertising providers, which may help us measure website activity and advertising performance if those services are activated.
  • Customer-service and communications providers, which help us respond to inquiries and deliver account, order, support, or marketing messages.
  • Professional advisers, such as attorneys, accountants, insurers, auditors, and consultants.
  • Employees, contractors, affiliates, and business partners who require information to perform services on our behalf.
  • Government agencies, courts, regulators, and law-enforcement authorities when disclosure is required by law or reasonably necessary to protect rights, safety, property, prevent fraud, or respond to legal proceedings.
  • Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our business or assets.

We do not sell personal information for money. If we use advertising cookies or pixels, certain disclosures of online identifiers and browsing activity may be considered “sharing” or “selling” under some state privacy laws, even when no money is exchanged. Where required, we will provide an appropriate method to opt out.

Service providers are permitted to use personal information only as necessary to provide their services to us or as otherwise allowed by their agreements and applicable law.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

Payments are processed through WooPayments and its payment-processing partners using their secure payment systems. We generally do not directly store your complete payment-card number or card security code.

Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account password and for restricting access to your account and devices. Please contact us promptly if you believe your account or personal information has been compromised.

HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining customer accounts, completing orders, resolving disputes, enforcing agreements, preventing fraud, and meeting legal, tax, accounting, and reporting obligations.

The retention period may vary depending on the type of information and why it was collected. For example:

  • Customer-account information may be retained while the account remains active and for a reasonable period afterward.
  • Order and transaction records may be retained as required for tax, accounting, warranty, dispute, fraud-prevention, and legal purposes.
  • Customer-service communications may be retained as needed to address requests and maintain appropriate business records.
  • Marketing information may be retained until you unsubscribe or request that we delete it, subject to limited records needed to honor your opt-out choice.

When personal information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is possible. Information stored in backups may remain for a limited period until those backups are overwritten or securely removed.

CHILDREN’S PRIVACY

Our website, products, and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us at privacy@grit-it.co. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information we maintain about you. You may also have the right to receive a copy of certain information, learn how it has been used or disclosed, and opt out of certain uses or disclosures.

Account information: You may review or update certain information by signing in to your customer account. You may also contact us for assistance with correcting information or closing your account.

Marketing communications: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us. Even after opting out of marketing, you may continue to receive non-promotional messages concerning your account, orders, transactions, or customer-service requests.

Cookies: You may control certain cookies through your browser settings and, where available, through our website’s cookie-preference controls. Essential cookies cannot always be disabled because they are required for the website, shopping cart, account, security, or checkout to function.

Privacy requests: To submit a privacy request, email privacy@grit-it.co. Please clearly describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request and may deny or limit a request where permitted by law.

If an authorized agent submits a request on your behalf, we may require proof of the agent’s authority and may also ask you to verify your identity directly with us.

We will not discriminate against you for exercising an applicable privacy right. However, some information is necessary to provide requested products or services, process orders, or maintain an account.

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

This section supplements the rest of this Privacy Policy and applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing of their personal information.

Categories of personal information

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers, such as your name, postal address, email address, telephone number, IP address, account username, and online identifiers.
  • Customer-record information, such as your billing address, shipping address, telephone number, and payment-related information.
  • Commercial information, such as products purchased or considered, order history, transaction information, and customer-service history.
  • Internet or electronic network activity, such as browsing activity, interactions with our website, cookie identifiers, device information, and referral information.
  • Approximate geolocation information, such as a general location inferred from an IP address.
  • Professional or employment-related information, such as company name, business type, and other information submitted with a wholesale inquiry.
  • Inferences, such as preferences or interests inferred from purchases or interactions with our website.
  • Sensitive personal information, such as account-login credentials and payment information used to complete transactions. Payment-card information is processed by WooPayments and its payment-processing partners.

We obtain this information directly from you, automatically from your browser or device, and from service providers that assist with payments, website operation, shipping, fraud prevention, analytics, advertising, and customer support.

We collect, use, retain, and disclose these categories for the business purposes described in the sections titled “How We Collect and Use Information” and “How We Share Personal Information.” We retain each category only for as long as reasonably necessary for the purpose for which it was collected, taking into account operational, legal, accounting, security, fraud-prevention, and dispute-resolution requirements.

Sale and sharing of personal information

We do not sell personal information for money. If advertising cookies or pixels are activated, disclosures of online identifiers and internet activity to advertising partners may be considered “selling” or “sharing” for cross-context behavioral advertising under California law. Where applicable, California residents may request to opt out of such sale or sharing.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California privacy rights

Subject to applicable exceptions and verification requirements, California residents may have the right to:

  • Know the categories and specific pieces of personal information we have collected about them.
  • Know the categories of sources, purposes for collection, and categories of third parties to whom information has been disclosed, sold, or shared.
  • Request deletion of personal information.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of personal information.
  • Limit certain uses and disclosures of sensitive personal information when that right applies.
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

We use sensitive personal information only for purposes reasonably necessary to provide requested products and services, process transactions, maintain account security, prevent fraud, and comply with the law. We do not use it to infer characteristics about consumers.

To submit a California privacy request, email privacy@grit-it.co with “California Privacy Request” in the subject line. We may request additional information to verify your identity and locate relevant records. An authorized agent may submit a request on your behalf, subject to verification of the agent’s authority and your identity.

California “Shine the Light” law

California Civil Code Section 1798.83 permits certain California residents to request information regarding disclosures of personal information to third parties for their own direct-marketing purposes. To make this request, email privacy@grit-it.co with “Shine the Light Request” in the subject line.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to websites, social-media platforms, applications, or services operated by third parties. We do not control and are not responsible for the content, security, or privacy practices of those third parties.

Information you provide directly to a third party is governed by that party’s privacy policy and terms. We encourage you to review those policies before providing personal information or using a third-party service.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, website features, service providers, or applicable laws and regulations.

When we update this policy, we will post the revised version on this page and change the “Last updated” date at the top. If changes are material or if required by law, we may provide additional notice through the website, by email, or through another appropriate method.

Your continued use of our website after an updated Privacy Policy becomes effective signifies your acknowledgment of the revised policy, to the extent permitted by law.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The GRIT-IT! Company
A DBA of RDL Designs, Inc.
Website: https://www.grit-it.co
Email: privacy@grit-it.co

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