GRIT-IT! CUSTOMER CARE
All sales are final. If your order arrives damaged, defective, incomplete, or incorrect, contact us within the applicable claim period and we’ll review the issue and work to make it right.
Due to the nature of our personal-care products, all GRIT-IT! sales are final. We will review claims involving shipping damage, defective products, missing items, or products shipped incorrectly.
Due to the nature of our personal-care products and for safety, hygiene, and quality-control reasons, all purchases made through grit-it.co are final and are not eligible for return or exchange, except for approved claims described below.
GRIT-IT! will review claims involving legitimate order or product issues, including:
Claims must be submitted within the applicable period below. Requests received after these deadlines may not be approved.
To help us review your claim, please provide the following information when contacting GRIT-IT!:
Please retain the affected product, container, shipping box, and packaging until your claim has been resolved. Do not discard these items unless instructed by GRIT-IT!
After reviewing the information provided, GRIT-IT! may, at its discretion and subject to applicable law:
Approved refunds will be issued to the original payment method. After a refund is processed, it may take 5–10 business days to appear, depending on the customer’s bank or payment provider.
Returns, exchanges, replacements, or refunds are not provided for the following:
Shipping charges: Original shipping and handling charges are nonrefundable unless otherwise required by law. Customers will not be asked to pay return shipping for an approved claim unless GRIT-IT! specifically requests that the product be returned and provides return instructions.
Retailer purchases: Products purchased from a third-party retailer are subject to that retailer’s return and refund policies. GRIT-IT! cannot issue refunds for purchases it did not process directly.
Contact GRIT-IT! through our Contact page. Include your order number and a clear description of the issue. Our team will reply with instructions for providing photographs or any additional documentation needed to review your claim.
Nothing in this policy limits any rights or remedies available under applicable law. GRIT-IT! may update this policy periodically, and any changes will be posted on this page.
Last updated: August 15, 2026
